Frequently Asked Questions
- I would like to view a catalog.
- What can I do with the palettes I received with my delivery?
- What is a color bath?
- What is the caliber of a tile?
- We are installing our goods and are now a few pieces short. Now what?
- The website says my item is in stock. So when can I pick this up?
- What days are we closed?
- What days are we open on Sundays?
- Are tiles heavy? Can I collect myself?
- Help, I have a stain on my tiles. Now what?
- I would like to order additional items. How do I do that?
- How do I place an order?
- How do I know if an item is in stock?
- Do the prices include VAT?
- Where can I find the general sales conditions?
- How do I know if my order is available?
- How long is the delivery time after ordering?
- What if my question is not listed here?
- Can I change an order if I change my mind?
- What if I would like technical information about a product?
- I am interested in a promo but do not need it right away, can I book it already?
- Can I make a recovery of VAT abroad if I have a VAT number?
- How much is the normal VAT rate in Belgium?
- How can I take advantage of the 6% reduced VAT rate?
- How much does my order weigh?
- Is there a minimum quantity that must be purchased?
- How do I maintain natural stone tiles?
- I love natural stone but hear so many negative comments. What about that?
- Why are some prices in the showroom marked in red and others in white?
- How does the collaboration between Impermo and project developers work?