When you receive the wrong items, it is important that you inform us of the following, so we can start an investigation and in this way help you as quickly and as well as possible. You can do the notification through the following link with the subject: I received the wrong item.
- The order number/invoice number
- The item number or product name you did not receive
- Pictures of the boxes of tiles. The barcodes and codes mentioned on the boxes are also very important for our research
- Pictures of the tiles
After this, the customer service department will handle your request and contact you as soon as possible.